The Host Manual covers everything that a host is expected to know in his/her job, including telephone etiquette, professional attitude and appearance and controlling the floor.

The Server Manual is designed to help your service staff better understand their role in the restaurant.

This manual, when used with your quality training, will enable your bussers to better perform their jobs and fulfill expectations.

68% of the time customers will be turned away by an attitude of indifference on the part of a company employee. Can you afford this?

You must be able to accurately describe to an applicant the details of a position before they are hired so they have an accurate picture of what the job entails and what they need to do to be a successful employee in your restaurant.

In the U.S., most states require servers of alcoholic beverages to participate in a state certified alcoholic beverage training in addition to the training they receive from their employer....

Having a complete and thorough training manual for every position is critical to ensure consistent training when people are hired and for correct, consistent execution in the restaurant.

In this training video your staff will learn how to consistently deliver the quality service that makes customers not only come back, but tell others about their memorable experience.